General terms and conditions
INTRODUCTION
These Terms and Conditions set forth the legal terms that apply to your use of the “Chez Maman” store site. Your purchases of any products offered on the Site (the “Products”) are subject to these terms and conditions, and by placing an order you agree to be bound by these Terms and Conditions. You should print a copy of these terms and conditions for your reference. The use of your personal information given to or through the Site is governed by our Privacy and Cookies Policy. We reserve the right to change the terms and conditions at any time, by amending them on the Site, without retroactive effect: none of these changes will affect orders already placed.
SITE ACCESS
It is your responsibility to ensure that your equipment (computer, laptop, tablet or other mobile device) is compatible with the technical specifications required to access and use the Site, and is compatible with the Site. At any time, we may limit access to all or part of the Site for certain registered customers. You must ensure that the information provided at the time of registration is accurate. If you choose identifiers or if identifiers are given to you as part of our security procedures, you must treat them as confidential information and must not share them with anyone. You are responsible for all activity on your account and must notify us immediately of any unauthorized use or other fraudulent activity as soon as you become aware of it. We reserve the right to deactivate any login or account, at any time, if we believe that you have not complied with the provisions of these terms and conditions or if any details provided for your registration are found to be false.
PRODUCTS
The Products belong to and are sold on the “Chez Maman” Site. Chez Maman strives to be as accurate as possible in describing its products. However, we cannot guarantee that they are completely accurate, complete, reliable or error-free. Product images on the Site are for illustrative purposes only. Although we make every effort to show colors accurately, we cannot guarantee that the display of colors on your computer will accurately represent the color of the products. As a consumer, you have rights in relation to any products that are defective or not as described. Advice on your rights can be obtained from your local Citizens Advice Bureau. Nothing in these Terms and Conditions will affect these rights. Products sold are supplied for your purely domestic and personal use. You agree that you will not use the products for commercial or resale purposes. We shall have no liability to you for any loss of profit, business interruption or loss of revenue.
ORDERING AND AVAILABILITY
Products can be ordered by clicking on the items you wish to purchase, and following the on-screen instructions. You will be able to change all the information until the order is confirmed, when you click on “Proceed to payment” on the payment page. After placing your order, you will receive an email from us confirming the registration of your order and giving you a reference number. Please note that this email does not mean that your order has been accepted. Your order constitutes an offer to purchase one of our Products. All orders are subject to our approval. We are under no obligation to accept your order and may, at our discretion, refuse to accept any order. However, by clicking on “Proceed to Payment” you accept the obligation to pay for the Product(s). If we accept your order, we will send you an email to confirm dispatch (the Dispatch Confirmation) of your order. The contract for the Product(s) ordered which is formed between you and us (the Contract) will only be concluded when we send you the Dispatch Confirmation. Once the Contract has been formed, we will be obliged to supply you with the goods in accordance with the Contract. The Contract will only relate to the Product(s) whose dispatch has been confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Product(s) which may have formed part of your order until a further Dispatch Confirmation has been sent in respect of them.
PRIVACY POLICY
INTRODUCTION
This is the Chez Maman privacy and cookies policy. Under the European Data Protection Act, we are the data controller. We are committed to protecting your data online. We understand that the personal information you share with us is not to be shared indiscriminately, and we hereby explain how we collect it, what we can do with it and your rights in this respect. By using the Site, you consent to the collection and use of the information collected in accordance with this Privacy Policy. We reserve the right to modify this Privacy Policy from time to time by posting changes on the Site. What personal data do we use? We may use your personal data in the following contexts: - If you are a user of the Site - If you are one of our customers - If you use our products - If you are a person to whom we wish to offer or advertise our products.
INFORMATION WE MAY COLLECT ABOUT YOU
We may collect and process the following information about you: • Information (such as, but not limited to, your name, email address, postal address and telephone number, billing address, shipping address, product selections, payment types and card expiration date, or login information and passwords) that you provide to us when you fill out forms on the Site, whether when registering for the Site, subscribing to services, downloading content through the Site, requesting information, entering a competition or benefiting from a promotion sponsored by us; • Any information relating to transactions carried out by you on the Site, including details of products that we have shipped to you; • Any information relating to your login details; • Any details relating to transactions carried out by you on the Site; • Any communication that you send to us in relation to, for example, possible problems or requests, concerns or comments that you send us regarding the Site and its content; and • Any information collected from surveys we run from time to time on the Site for research purposes, if you choose to participate. • Any web pages you visited immediately before coming to the Site or pages you visit immediately after leaving the Site. You are under no obligation to provide this information. However, if you refuse to share requested information (i.e. your address or payment details), we may be unable to provide you with certain services. During your visits to the Site, we collect additional information about you, such as the type of search engine you use, any other sites that referred you to the Site, and your IP address (the unique address used to identify your computer on the Internet), which is automatically recognized by our web server. You cannot be identified from this information, and it is used only to provide an efficient service and to allow us to gather demographic information.
COOKIES
What are Cookies ? Most websites you visit use cookies to improve your user experience by allowing the website to remember you, either during your visit (using a 'session cookie') or on future visits (using a 'persistent cookie'). Cookies are small pieces of information sent from a web server to a web browser that allows the server to uniquely identify the browser on each page. Each cookie is unique to your browser and contains anonymous information such as a unique identifier, the name of the site and a few characters and numbers. This allows the site to remember information such as your preferences or what is in your shopping cart. Although they identify each user's computer, cookies do not personally identify users, passwords and credit card information are not stored in cookies. Cookies are not programs and therefore cannot contain viruses or malware. You will find a description of the 5 categories of cookies that we use on our Site.
CATEGORY 1: STRICTLY NECESSARY COOKIES
These cookies are essential to enable you to navigate the Site and to be able to use its features. Without these cookies, the services you have requested, such as the functions of remembering your login details or the products in your shopping cart, could not be provided. These cookies are transmitted via HTTPS in encrypted format. This provides more security when we identify you as a user.
CATEGORY 2: ANALYTIC COOKIES
These cookies collect anonymous information about how people use our Site. For example, we use Google Analytics cookies to help us understand how customers arrive at, browse or use our Site so that we can focus on areas that could be improved, such as navigation, shopping experience and our marketing campaigns. The data stored by these cookies does not reveal any personal information from which your identity can be established. Google Analytics is a system used by many websites to record information about your visits to them. Google sets five types of cookies with expiration dates ranging from 1 to 2 years. These cookies are primarily used to distinguish new visitors from returning visitors. They do not contain any personally identifiable information. You can find more information about how Google uses cookies at: http://www.google.com/intl/en/analytics/privacyoverview.html
CATEGORY 3 : FUNCTIONAL COOKIES
These cookies allow us to: • remember the choices you have made, such as the country from which you visit our Site, the language or search parameters such as sizes, colors and types of products. They are used to provide an experience more adapted to your choices and to make each visit more personalized and enjoyable. The information collected by these cookies can be made anonymous and cannot be linked to your browsing activity on other sites. • remember your previous visit to our Site: this means that we can identify the number of unique visitors we welcome. In this way, we make sure that we have enough capacity for the number of users we have.
CATEGORY 4 : TARGETING COOKIES OR ADVERTISING COOKIES
These cookies collect information about your browsing habits in order to present advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites that you visit and this information is shared with third party companies, such as advertisers. For example, we use companies like Criteo to provide you with more personalised ads when you browse other sites.
CATEGORY 5: SOCIAL NETWORK COOKIES
These cookies allow you to share your activity on the Site to social networks such as Facebook and Instagram. These cookies are not under our control. Please refer to their respective privacy policies to understand how they use cookies. Cookies on the Site Some of the cookies on the Site are set by us and others are set by service providers who provide services on our behalf. Controlling or deleting cookies Most mobile and web browsers accept cookies automatically but if you wish you can change your browser settings to ensure that your browser prevents this or notifies you when a cookie is set. If you wish to delete cookies already on your computer, please refer to the "help and support" section of your internet browser for instructions on how to locate the file or directory in which cookies are stored. Information on deleting or controlling cookies is available at www.AboutCookies.org which includes further useful information on cookies and how to block them using different types of browsers or mobile devices. By deleting our cookies or blocking future cookies, you may no longer have access to certain areas or features of the Site. To opt out of having your activity tracked by Google Analytics across websites, visit the Google Analytics opt-out browser add-on. If you wish to opt out of the use of third-party cookies for targeted advertising, please visit www.youronlinechoices.eu. Opting out does not mean that you will no longer receive online advertising. It does mean that the company(ies) from which you have opted out will no longer be able to provide you with personalized advertising based on your preferences and site usage patterns.
USE OF INFORMATION ABOUT YOU
The information we collect will be used exclusively for: • Carrying out our obligations arising from any contracts entered into between you and us and providing you with the information, products and services that you request from us • Sending you information that may be of interest to you, including information about our products and services, if you have ticked the box provided for this purpose on the form on which we record your information (the order or account creation form on the Site) indicating that you agree to receive marketing material from us • Processing your orders and providing you with the services and information available on the Site, in accordance with your requests; • Informing you of any changes to the services offered by the Site • Ensuring, in our legitimate interests, that content from our Site is presented in the most effective manner for you and for your computer • Authenticating and completing financial transactions in relation to payments you make online; The information we record about you is used exclusively for: • Administering our Site and your account with us on our terms and for our internal operations such as identifying visitors to the Site, troubleshooting problems, monitoring the download of data from the Site, and in our legitimate interest to conduct research on our users' demographic information and analyze customer behavior • Improving the format and/or content of the Site's pages and tailoring them to customers • Allowing you to participate in interactive features of our Site when you choose to do so • In an ongoing effort to maintain a secure Site • In our legitimate interest to measure or understand the effectiveness of our advertising to you and others, and to provide you with relevant advertising • Making suggestions and recommendations to you and other users of our Site about products or services that may be of interest to you in your legitimate interest and in accordance with your preferences You may also exercise your rights at any time by contacting us using the contact details set out in the Contact Us section at the end of this Privacy Policy.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
We base the processing of your personal data on the following principles: • When it is necessary to obtain your prior consent for the said processing of your data, we will ask for it and take it into consideration before proceeding • Furthermore, we will only process your personal data in cases where their use is necessary: ◦ in the context of the application of a contract which concerns you or, at your request, before the implementation of the latter ◦ in order to comply with a legal obligation to which we are subject, or ◦ for the purpose of our legitimate interests or those of a third party, if these legitimate interests do not override your interests or fundamental rights and freedoms requiring the protection of your personal data.
SHARING INFORMATION
We may share general information about Site visitors, customers and promotions in order to explain our services to potential partners, advertisers, sponsors or other recognized third parties and for legitimate purposes. These statistics will not include information by which you can be identified. We will share your information with other companies and organizations for identity verification purposes and fraud protection purposes where permitted by applicable law. In particular, when you complete a purchase on the Site, we may conduct searches with credit reference agencies. These agencies will collect information relating to all your searches. This information may be used by any other user in the course of similar searches. We may disclose your personal information if required to do so by law or if we have reason to believe that action is necessary for the prevention of fraud or cybercrime, or to protect the Site and its rights, property or the personal safety of any other person. In the event that we undergo a reorganization and/or are acquired by a third party, you agree that any information we maintain about you may be transferred to that reorganized entity or third party.
CHILD SAFETY
Protecting children when they use the Internet is important to us. We encourage a child's parent or guardian to give their permission before they use the Site or send any personal information to us or any other entity or person online.
PAYMENT PROCESSING
The payment information you provide to us is encrypted using Secure Sockets Layer (SSL) technology before being submitted to us over the Internet. Payments made on our Site are processed through our secure payment gateways such as Paypal. You provide your payment information directly to these payment gateways who provide a secure service, encrypt your debit/credit card information and authorise the payment. Information given to these payment gateways is not under our control and is subject to their own privacy policies and terms and conditions. For more information, please contact us.
SECURITY
The security of your personally identifiable information is important. We have security measures in place to prevent the loss, misuse and alteration of your personal information. Our security and privacy policies are reviewed regularly and enhanced as necessary, and only authorized personnel have access to personal information. Although we cannot guarantee that loss, misuse or alteration of information will not occur, we take all reasonable steps to prevent it. You should be aware that submitting information over the internet is never completely secure. We cannot guarantee the security of any information you provide via the Site while it is in transit and any submission is completed at your own risk. Once we have received your information, we will follow strict procedures and secure tools to prevent unauthorized access. It is recommended that you close your browser when you have finished your session to ensure that your personal information is not accessible to others if you are using a shared computer or a computer in a public place.
RETENTION OF YOUR DATA
Your personal data may be transferred to and stored outside the European Economic Area, including in the United States. The United States and other countries outside the EEA do not have the same data protection laws, and you should be aware that law enforcement access to data in the United States is very different to that in Europe. If we transfer your information in this way, we will take all reasonable steps to ensure that your privacy rights are protected in accordance with local laws. By submitting information through the Site, you agree to this storage, processing and/or transfer. Information submitted by you may be transferred to our other offices and/or to the third parties mentioned above (see Sharing of Information paragraph), which may be located outside the European Economic Area (EEA) and may be processed by staff outside the EEA. The countries concerned may not have the same data protection laws. If we transfer your information, we will take all reasonable steps to ensure that your privacy rights are protected in accordance with local laws. By submitting information through the Site, you agree to this retention, processing and/or transfer.
YOUR RIGHTS
EUnder data protection law, you have the right to: • Request a copy of any information we hold about you. Upon your request, we will provide you with a copy (please see How to access your personal data, below) • You also have the right to correct any inaccuracies in that information. • In some cases (where you have provided us with your personal data and it is no longer necessary for us to process it) you may be required to ask us to erase the personal data concerned • If you have a query about our processing of your personal data you can contact us or lodge a complaint against the Commissioner
HOW TO EXERCISE YOUR RIGHT OF ACCESS TO PERSONAL DATA
You can exercise your right to access personal data in the following ways: • By sending us an email via the “Contact” tab • Or by writing to us at the following address: Chez Maman, 16 Rue Croix de Fer 76000 Rouen Please note that we may ask you additional questions to confirm your identity before providing you with the requested information.
CONTACT US
For any questions or comments regarding this privacy policy, or for any request regarding your personal information, please contact by email via the “Contact” tab or by post at the following address: Chez Maman, 16 Rue Croix de Fer 76000 Rouen
DATE OF THIS PRIVACY POLICY
Any changes to this privacy policy will be posted on this page and notified to you by email if necessary. This privacy policy was last modified on 10.10.2018.